Los Angeles Department of Water & Power EXCHANGE Program


Notice to Our Valued Customers

We are encountering delays in refrigerator delivery due to impacts of the COVID-19 pandemic. As a result, you may experience a longer-than-normal wait time to receive your refrigerator. We appreciate your patience and apologize for any inconvenience.

LADWP is helping residential customers enrolled in their "Low Income" and "Life Line" Programs to save energy by replacing their old energy-hogging refrigerator with a new energy-saving unit. To participate, you must meet the following requirements.

Applicant Eligibility:

  • You must be an approved participant in the Low Income or Life Line Rate Program.
  • You must reside at the LADWP account address and own the appliance. ( If you are a landlord, multi-family property, organization or business that owns the appliance, please call LADWP for assistance at 1-888-388-6642. )
  • You have not participated in the program in the past.

Appliance Requirements:

  • It must be at least 10 years old
  • It must be a minimum of 14 cu ft in size
  • It must be used as your primary refrigerator
  • It must be in working / cooling condition
  • It must be plugged into a properly grounded 3 prong outlet

If you are eligible and your refrigerator meets the above requirements, please click the "Sign up now!" button to begin placing your order. If you would like more information on how to qualify under the Low Income or Lifeline Program, please contact an LADWP Representative for more information or visit LADWP.com.

Sign up now!